Privacy Policy

Concierge Level has a strong commitment to providing excellent service to all the customers and users of this website, as well as respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information it gathers. We have created this Privacy Policy ("Policy") to inform you of the privacy principles that govern this website. Your trust and confidence are our highest priority.

If after reviewing this Policy you still have any questions or concerns please contact us using the information at the bottom of this Policy.

Privacy of User Information

We request and collect the pertinent information necessary to register your savings passport, make and confirm your reservation and give you the best user experience within the website, Concierge Level. We do not sell, rent, or give away this information with exception in some cases to our affiliates and subsidiaries where relevant. You will never be tricked into signing up for anything. Options to receive more information will always be clearly explained to you and your participation in any promotion is strictly optional. Further, you will always be able to opt-out of any mailing or promotion you no longer wish to receive.

Travel Related Services

To provide you with a single source for purchasing accommodations and other travel products and services we have entered into agreements with select reputable third party travel companies that aggregate inventory and information from suppliers. If you choose to purchase an accommodation or travel product or service from the website, it is necessary for you to provide personally identifiable information to execute the purchase. This information is then provided to the suppliers (e.g., resorts) for processing. Please note that any personally identifiable information you have supplied directly to a supplier in any manner in the past or in the future is subject to their privacy statement and practices for which Concierge Level takes no liability or responsibility.

The Use, Storage and Security of Information

Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of cookies for security purposes. Cookies also enable us to customize our website and offerings to you and provide you with a better online experience on Concierge Level. Cookies do not corrupt or damage your computer, programs, or computer files.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect the usability and functionality of the website.

Third-Party Services

Concierge Level is engaged with third-party services in order to perform some of the services related to payment processing. Concierge Level may disclose your personal information to third parties, as may be required, in order for us to provide you access to services related to payment processing. Only information that is directly relevant and necessary to process your transactions will be shared. We may disclose your personal information as follows:

Concierge Level partners with third-party payment processors in order to facilitate payment for certain services and goods as found on Concierge Level. Concierge Level may disclose your personal information to third-party payment processors for the following purposes:

To facilitate the processing of payment cards used to process your payment
To provide assistance in resolving disputes (e.g., billing or transactional disputes)
To prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches
As stated above, we do not disclose your personal information to third-party payment processors for their marketing and advertising purposes.

Conditions of contact by Concierge Level

As a registered Concierge Level user, you'll receive our e-mail newsletter and any other offer information that you request. You may receive e-mails associated with your activities on the site such as travel confirmations, updates to your itinerary, and information associated with other trips you have taken or requested as an answer in response to your inquiry. You may also receive communications via Text Messaging Service, including multiple reoccurring messages (messaging and data rates may apply). Customize your message-based interactions by replying to messages with keywords:

“STOP” to opt out of the messaging service;
“RESUME” to opt back in; or
“HELP” to receive assistance with the messaging service.
As mobile access and text message delivery is subject to your mobile carrier network availability, such access and delivery is not guaranteed.Consent to these terms is not a condition of purchase.
Advertising and third party links
Some Concierge Level advertisers, affiliate partners and their subsidiaries may request information directly from you, or link to websites that do so. We do not endorse or have control over policies of third party websites.

Concierge Level is only responsible for the privacy policy and content of this website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from and to the non- Concierge Level websites that you may access from this website.

Contacting the Website

If you have any questions regarding the Policy or usage of the website, please contact us or mail your letter to the address below.

Concierge Level

Attn: Legal Department

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